1. Information We Collect

We may collect and process the following types of information:

Personal Information

• Name and contact information (phone number, email address)
• Payment information (processed securely through payment providers)
• Purchase history and preferences
• Feedback and correspondence

Non-Personal Information

• Store visit frequency
• Product preferences and shopping patterns
• Information necessary for loyalty programs (if applicable)

2. How We Collect Information

We collect information through various means:

• Direct Interactions: When you make purchases, contact us, or participate in promotions
• In-Store Transactions: When you use payment methods or loyalty cards
• Customer Feedback: Through surveys, feedback forms, or direct communication
• Security Systems: CCTV footage for security and safety purposes

3. How We Use Your Information

We use your information for the following purposes:

• Processing your purchases and transactions
• Providing customer service and support
• Improving our products and services
• Sending promotional offers and updates (with your consent)
• Managing loyalty programs and rewards
• Complying with legal obligations
• Preventing fraud and ensuring store security
• Analyzing shopping trends to better serve our customers

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Secure payment processing systems
• Access controls to limit who can view personal information
• Regular security assessments and updates
• Staff training on data protection and privacy
• Secure storage of physical and electronic records

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

• Transaction records: As required by UAE tax and commercial laws
• Customer account information: Until account closure or inactivity period
• CCTV footage: Typically 30-90 days unless required for investigations
• Marketing communications: Until you opt-out or unsubscribe

6. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• Service Providers: With trusted partners who assist in operating our business (payment processors, delivery services)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In the event of a merger, acquisition, or asset sale
• With Your Consent: When you have given explicit permission

7. Your Rights

In accordance with UAE data protection laws, you have the following rights:

• Right to Access: Request copies of your personal information
• Right to Correction: Request correction of inaccurate information
• Right to Deletion: Request deletion of your personal information (subject to legal requirements)
• Right to Object: Object to processing of your personal information
• Right to Withdraw Consent: Withdraw consent for marketing communications
• Right to Restriction: Request restriction on how we use your information

8. Cookies and Tracking (If Applicable)

If we operate a website or online services, we may use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Security Cameras

We use CCTV cameras throughout our store for security and safety purposes. By entering our premises, you consent to being recorded.

• Cameras are clearly marked with signage
• Footage is stored securely and accessed only when necessary
• Recordings are used for security, loss prevention, and customer safety
• Footage may be shared with law enforcement if required

11. Marketing Communications

We may send you promotional materials and offers if you have provided consent. You can opt-out at any time by:

• Contacting us at +971 54 443 2634
• Following unsubscribe instructions in marketing emails
• Informing our staff in-store

12. Third-Party Links

Our communications or website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify customers of significant changes through in-store notices or other appropriate means.

14. Compliance with UAE Laws

This Privacy Policy is designed to comply with UAE federal and emirate-level data protection regulations, including any applicable consumer protection laws.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: